LuminaryIQ
Privacy Policy
Personal identification information
Our Privacy Policy was last updated on 2/5/26.
This Privacy Policy governs the manner in which the website collects, uses, maintains and discloses information collected from users (each, a 'User') of the website ('Site'). This privacy policy applies to the Site and all products and services offered by LuminaryIQ.
We may collect personal identification information from Users in a variety of ways, including, but not limited to, name, mobile phone number, and email address when Users visit our site, register, or fill out a form. Users may, however, visit our Site anonymously.
How user data is used
LuminaryIQ uses collected information to process orders, improve customer service, and personalize your experience. If you have opted-in to our mobile messaging program, we use your information to send service updates, appointment reminders, and promotional offers.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users' means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
How personal information is used
LuminaryIQ may collect and use Users' personal information for the following purposes:
To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To send periodic emails
We may use the email address to send Users information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If Users decide to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the Users would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or Users may contact us via our Site.
To have clear communications
We use the information collected to process transactions, improve customer service, and send periodic communications. If a User opts into our SMS program, we use their mobile number to send text updates and promotional messages.
Sharing your personal information
We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Web browser cookies
Our Site uses cookies to enhance User experience and track non-personal technical information such as browser type and operating system to improve site performance.
Data security and handling
We adopt industry-standard data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.
Mobile information sharing statement
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
Mobile messaging communications
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
SMS opt-in details
Users can opt-in to receive SMS/MMS messages by checking the consent box on our booking or contact forms. Providing your mobile number specifically for the purpose of receiving updates constitutes an opt-in. We do not use pre-checked boxes or "soft" opt-ins.
User rights
Users have the right to access, update, or request the deletion of their personal information at any time. To exercise these rights, please contact us at karoleen [at] luminaryiq [dot] com. You may opt-out of emails via the "Unsubscribe" link and opt-out of SMS by replying "STOP".
Third party websites
Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites that have a link to our Site, is subject to that website's own terms and policies.
Changes to this privacy policy
LuminaryIQ has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
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